At Spencer's Lawn Care, we prioritize clear communication. Our terms of service delineate the expectations and responsibilities of both parties, thereby facilitating a seamless experience and fostering mutual understanding. We kindly request that you review these terms thoroughly prior to utilizing our services.
By scheduling services with Spencer’s Lawn Care, you acknowledge and agree to the following Terms of Service. Our lawn care services are offered on a recurring basis unless specified otherwise. We do not require lengthy contracts, providing you with the flexibility to cancel at any time. Additionally, our software is designed to accommodate various home services, including the ability to confirm appointments. However, please note that appointment confirmations are not necessary at Spencer’s Lawn Care, as we operate based on a recurring schedule rather than confirmations.
To ensure continuity in our service schedule, all customers are required to maintain a valid payment method on file. Payments will be processed automatically upon completion of services. Please be advised that failure to keep an active payment method may lead to suspension or termination of services.
If you choose to skip a scheduled service for any reason, please be advised that a $25 skip fee will be applied to your account. This fee compensates for the lost scheduling time and helps maintain route efficiency.
In the event of inclement weather, we will strive to reschedule your service at the earliest opportunity once conditions permit. Please note that severe weather delays do not exempt customers from maintaining an active payment method on file or from adhering to our cancellation policy.
Customers are responsible for ensuring that gates are unlocked and that pets are secured on scheduled service days. In the event that we are unable to access your property due to locked gates, pets, or other obstructions, a $25 skip fee will be applied.
Spencer’s Lawn Care is not responsible for damages to underground utilities, irrigation systems, or other hidden obstacles that are not clearly marked. We strive to perform all services with the utmost care and professionalism.